Privacy policy

INTRODUCTION

This privacy policy outlines how thepanichood.com collects, uses, and discloses your personal information when you visit or make a purchase from our site. We are committed to protecting your privacy and ensuring the security of your personal information.

If you have any questions, require more information about our privacy practices, or wish to make a complaint, please feel free to contact us via email at info@thepanichood.com

COLLECTION OF PERSONAL INFORMATION

When you visit our website, we collect certain information about your device, your interactions with the website, and information necessary to process your purchases. We may also collect additional information when you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual as "Personal Information." The following sections outline the Personal Information we collect and the purposes for which we collect it.

DEVICE INFORMATION

  • PURPOSE OF COLLECTION: We collect device information to load the website accurately for you and to perform analytics on Site usage in order to optimize its performance.
  • SOURCE OF COLLECTION: Device information is collected automatically when you access our website using cookies, log files, web beacons, tags, or pixels.
  • DISCLOSURE FOR A BUSINESS PURPOSE: We share device information with our processor, Shopify, and other vendors as necessary for the purposes outlined in this policy.
  • PERSONAL INFORMATION COLLECTED: The version of your web browser, IP address, time zone, cookie information, websites or products you view, search terms, and your interactions with the website.

ORDER INFORMATION

  • PURPOSE OF COLLECTION: We collect order information to fulfill our contract with you, process your payment, arrange for shipping, provide invoices and order confirmations, communicate with you, screen orders for potential risk or fraud, and send you information or advertising related to our products or services in line with your preferences.
  • SOURCE OF COLLECTION: Order information is collected directly from you.
  • DISCLOSURE FOR A BUSINESS PURPOSE: We share order information with our processor, Shopify, and other vendors involved in payment processing, shipping, and fulfillment.
  • PERSONAL INFORMATION COLLECTED: Your name, billing address, shipping address, payment information, email address, and phone number.

CUSTOMER SUPPORT INFORMATION

  • PURPOSE OF COLLECTION: We collect customer support information to provide assistance and support to you.
  • SOURCE OF COLLECTION: Customer support information is collected directly from you.
  • DISCLOSURE FOR A BUSINESS PURPOSE: We may share customer support information with third-party vendors who assist us in providing customer support.
  • PERSONAL INFORMATION COLLECTED: Any additional information you provide to us during customer support interactions.

MINORS

The website is not intended for individuals under the age of 16. We do not knowingly collect Personal Information from children. If you are a parent or guardian and believe your child has provided Personal Information to us, please contact us at the address provided above to request deletion of the information.

SHARING PERSONAL INFORMATION

We share your Personal Information with service providers to help us deliver our services and fulfill our contracts with you, as described below:

  • We use Shopify to power our online store. You can learn more about how Shopify uses your Personal Information by reviewing their Privacy Policy
  • We may also share your Personal Information to comply with applicable laws and regulations, respond to lawful requests for information, or protect our rights.

BEHAVIOURAL ADVERTISING

We may use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. You can opt-out of targeted advertising by Google

DATA RETENTION

We retain your Personal Information only for as long as necessary to provide you with our services and as described in this Privacy Policy. However, we may also be required to retain this information to comply with legal and regulatory obligations, resolve disputes, and enforce our agreements.

DATA SECURITY

We implement reasonable security measures to protect your Personal Information and prevent unauthorized access, use, or disclosure. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our privacy practices. We encourage you to review this Privacy Policy periodically for any updates. The revised policy will be effective immediately upon posting on this page.